MAX multiplies its fan-base to six times during IPL 4
Brief
To strengthen the association between IPL & MAX – official broadcaster for the 2011 IPL games, through a stronge digital presence and engagement campaign, to reach a Facebook fan base of 100,000 from existing 20,000 odd.
To promote the offline MAX IPL campaign “Bharat Bandh” across Social Media.
Challenges
- Lack of content – No footage from the game, No ref to any particular team, No mention of any specific player
- Community Management – With an average of 3 contests running per week it was challenging managing the logistics and user sentiments on the page
Solution
Content Creation
We created exciting engagement ideas by leveraging the Bharat Bandh thought and using the MAX Extraaa Innings T20 content, thus negating our lack of actual match content.
The Approach
- Awareness and traffic generation using display + Facebook ads
- Engagement activities on Facebook
- Conversations on twitter
- Drive views of video content on YouTube channel
Engagement
- 27 wall contests (MAX Biggest Deewana Contest): Example – How many rings is a character in the TVC wearing? (related to the TVC), Create your own ‘Siddhuism’ (related to Extraaa Innings T20)

- 12 poll questions: Example – Who is the best dressed anchor on Extraaa Innings T20, your match superstitions, etc.
- Real time conversations, monitoring and responding for 12+ hours a day
- Graffiti Application: Bandh is often represented with shuttered down shops. This visual approach was used in the Bharat Bandh logo and highlighted in the TVC. We took the shutter and provided it to users as a canvas of a fun Facebook application where users could create their own Graffit. We ran contests around it asking them to design their own Bharat Bandh messages.

Community & Campaign Management
We ensured the page was monitored at least 12 hrs a day ensuring every user post and query was acknowledged and responded to. Acknowledgement helped build trust between the fans and MAX admins. For example – Incase any negative comments were posted by a user, other fans would act as advocates for MAX negating any negative publicity.
Each contest was accompanied by a corresponding gratification such as goodie bags, match tickets, etc. We handled the entire campaign management, tracking and coordinating with winners, maintaining the contact details databases, etc.
Reaching out
- Facebook fanning and video polling ads
- Flash banners for Google Content Network
- Desktop (CLINK) flash ads
- YouTube Masthead Banner
Twitter Engagement
- Regular updates
- Following relevant sources
- Retweeting relevant messages
- Engaging into conversations
- Popularised #BharatBandhmax via a contest
Outreach
We undertook an intensive outreach program seeding links to the Bharat Bandh TVCs
- Websites
- Blogs
- YouTube, Vimeo, Metacafe and other video sharing sites
Results
- Increase in Facebook fans by 128,000 (from 20,000 to 148,000) fans within a period of two and half months against a target of 100,000
- 6000+ contest participants
- 8000+ votes on polls
- 55% increase in Twitter followers to 1460
- 400,000+ views on the videos across online video channels
- The Bharat Bandh Graffiti application had close to 1000 entries in the 12 days leading up to the finale
- 6.5 million+ social impressions
Tags: Client, Engagement, Facebook, interaction, MAX, Social Media Marketing, Twitter, YouTube






